Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS — COFFEE MACHINE CLUB
ORDERING & PAYMENT
What payment methods do you accept?
We accept all major credit and debit cards.
Can I change or cancel my order after placing it?
If your order hasn't shipped yet, contact us as soon as possible at support@coffeemachineclub.com and we'll do our best to change or cancel it. Once an order has shipped, it can't be modified — but you're covered by our returns policy below.
SHIPPING
How long does shipping take?
Orders are typically processed within 1–2 business days and arrive within 3–7 business days, depending on your location. You'll receive a tracking number by email as soon as your order ships.
Do you ship internationally?
We currently ship to United Kingdom and Republic of Ireland. International orders may be subject to customs fees and longer delivery windows.
What's the difference between a semi-automatic and a super-automatic machine?
Semi-automatic machines require you to grind, tamp, and pull the shot manually, giving more control over the final cup. Super-automatic machines grind, tamp, brew, and often froth milk at the touch of a button — better for convenience and consistency.
Do your machines come with a warranty?
Yes. All machines sold on Coffee Machine Club come with a manufacturer's warranty (typically 1–2 years depending on the brand and model — check the individual product page for specifics).
COMPATIBILITY & ACCESSORIES
Will this machine work with any type of coffee?
Most espresso and drip machines work with any ground coffee or whole beans (if the machine has a built-in grinder). Capsule machines are only compatible with their specific pod system — check the product description for compatible pod brands.
What voltage are your machines? Will it work in my country?
Machine voltage varies by model and market. Product pages list the correct voltage/plug type for your region — if you're ordering internationally, double-check compatibility before purchasing, or contact us if you're unsure.
MAINTENANCE & TROUBLESHOOTING
How often should I descale my machine?
Most manufacturers recommend descaling every 1–3 months depending on water hardness and usage frequency. Many machines have a built-in descale indicator light.
My machine isn't working properly — what should I do?
First, check the troubleshooting section of your machine's manual (linked on its product page). If the issue persists, contact our support team or the manufacturer's service line — we're happy to help coordinate a repair or replacement under warranty.
RETURNS & REFUNDS
What is your return policy?
You can return most machines within 30 days of delivery for a full refund, provided the item is unused or in its original condition with all accessories and packaging. Some exclusions may apply for hygiene reasons (e.g., opened milk frothers) — see full policy for details.
How do I start a return?
To "Start a Return," email support@coffeemachineclub.com with your order number.
Who pays for return shipping?
If the return is due to a fault or our error, we cover return shipping. For change-of-mind returns, a return shipping fee may apply.
How long do refunds take?
Once we receive and inspect your returned item, refunds are processed within 3–5 business days back to your original payment method.
ACCOUNT & SUPPORT
How do I contact customer support?
Email us at support@coffeemachineclub.com or use the live chat on our site, available [days/hours]. We aim to respond within 24 hours.
Have a question not answered here? Reach out to support@coffeemachineclub.com — we're happy to help.